An Examination into the relationship between the services provided by the OPD with the dimensions of service quality . IITM Journal of Business Studies, [S. l.], v. 11, n. 1, p. 63–77, 2024. Disponível em: https://www.journalsiitmjp.com/index.php/iitmjbs/article/view/7. Acesso em: 13 jun. 2026.