Measuring Service Standards of a Logistics Company: A Case Study of Delhivery Private Limited (In do-China) . IITM Journal of Business Studies, [S. l.], v. 5, n. 1, p. 54–65, 2024. Disponível em: https://www.journalsiitmjp.com/index.php/iitmjbs/article/view/183. Acesso em: 13 jun. 2026.